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Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr or to one of the following Alternative Consumer Dispute Resolution Entities:
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1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Address: Faculty of Law of Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon |
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2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Phone: 289 823 135 |
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3. Consumer Dispute Arbitration Center of the District of Coimbra
Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA |
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4. Lisbon Consumer Dispute Arbitration Center
Phone: 218 807 000 / 218807030 |
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5. Porto Consumer Information and Arbitration Center
Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto |
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6. Vale do Ave Consumer Dispute Arbitration Center/Tribunal Arbitral
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães. |
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7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Braga |
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8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal |
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For more information, consult the Consumer Portal at www.consumidor.pt |