- Homepage
- Dispute Resolution
Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr or to one of the following Alternative Consumer Dispute Resolution Entities:
1. CNIACC – National Center for Information and Arbitration of Consumer ConflictsAddress: Faculty of Law of Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon Tel.: 213847484 Email: cniacc@unl.pt Web: www.arbitragemdeconsumo.org |
2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the AlgarvePhone: 289 823 135 E-mail: cimaal@mail.telepac.pt Web: www.consumidoronline.pt |
3. Consumer Dispute Arbitration Center of the District of CoimbraAddress: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA Phone: 239 821 690/289 E-mail: geral@centrodearbitragemdecoimbra.com Web: www.centrodearbitragemdecoimbra.com |
4. Lisbon Consumer Dispute Arbitration CenterPhone: 218 807 000 / 218807030 E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt Web: www.centroarbitragemlisboa.pt |
5. Porto Consumer Information and Arbitration CenterAddress: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto Phone: 225 508 349 / 225 029 791 Email: cicap@mail.telepac.pt Website: www.cicap.pt |
6. Vale do Ave Consumer Dispute Arbitration Center/Tribunal ArbitralAddress: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães. Phone: 253 422 410 Email: triave@gmail.com Website: www.triave.pt |
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)Braga Address: Rua D. Afonso Henriques, n.º 1 (Building Junta de Freguesia da Sé), 4700-030, Braga. Phone: 253 617 604 Email: geral@ciab.pt Website: www.ciab.pt Viana do Castelo Address: Av. Rocha Paris, no. 103 (Vila Rosa Building), 4900-394, Viana do Castelo. Phone: 258 809 335 E-mail: ciab.viana@cm-viana-castelo.pt Website: www.ciab.pt |
8. Consumer Dispute Arbitration Center of the Autonomous Region of MadeiraAddress: Rua Direita, 27 – 1st Floor, 9050-405 Funchal Phone: 291 750 330 E-mail: centroarbitragem.sras@gov-madeira.pt |
For more information, consult the Consumer Portal at www.consumidor.pt |
Product added to cart